The daily challenges of SABESP include the promotion of the society’s sustained development and the enhancement of the general life quality conditions, as a Company that faces and excels the misfortunes, valuing the relations with its difference audiences, in order to build a better environment for the current and future generations.

Thus, SABESP progressed from a company of provision of public services to an organization that joins the service to 25 million people in 368 municipalities of the State of São Paulo with a socially responsible management, which takes into account the economic-financial feasibility, the social justice and the environment preservation.

The social responsibility movement, assumed as a major commitment by SABESP, ensures an institutional and corporative direction that comprises the diversity of the Company, both in the geographic and in the cultural and social aspects, and the strengthening of the confidence and ensured transparency of its actions, establishing the vision of transversal social responsibility face its value chain.

It also aims at improving its business practice and contributing for the compliance with its mission, which is based on the ethic management and on sustainability, and is supported by guiding principles directly related with social responsibility: commitment with the environmental salubrity, in a competitive and self-sustained manner; balanced and efficient compliance with the directives of the public service and of the business; ethic performance and focus on the customer, in a competitive environment; social and environmental responsibility and defense of the sanitation sector.

In addition, SABESP has in its Ethic and Behavior Code, built through a wide participative process, the main guiding reference, which summarizes the set of values, principles and norms observed along its existence. The Ethic and Behavior Code shows the way the Company establishes the relationship with its several audiences of interest: directors, employees, customers, suppliers, environment, community and society in general.

In such concern, SABESP is committed to establishing its practice based on the following values:

• Respect to the society: being responsible for offering the water product with quality and sewage collection and treatment services with proper tariffs.
  
  
• Respect to the environment: being responsible in relation to its contemporary generation, as well as the future generations, looking for sustainable development and promoting environmental education and conscience.
  
  
• Respect to the people: promoting the equity of opportunities, respecting diversities and the professional development, establishing confidence relations, encouraging the participation by means of the communication and integration.
  
  
• Integrity: acting with justice, legality, coherence, transparence and honesty in all actions, practices and decisions.
  
  
• Competence: acting with professionalism, agility, effectiveness, ensuring the quality of its processes, services and products, prizing shared knowledge, proactivity, creativity, innovation, simplicity and flexibility in the search for solutions.
  
  
• Citizenship: acting with citizen conscience and responsibility in the promotion of the public benefit.
  
  
  

SABESP takes as guidelines the following Action Ethical Principles:

• To act ensuring the sustainable balance among the social, economic and environmental dimensions.
  
  
• To watch for public and private resources, using them in an efficient, effective and legal manner.
  
  
• To act ensuring the continuous improvement of quality of the offered products and services and the commitment with the results.
  
  
• To act with justice in the actions and decisions, promoting the balance and harmony in the conciliation of SABESP’s interests and purposes and those of its different relationship audiences.
  
  
• To act in a constructive manner, establishing the trust as relationship principle between the Company and its different relationship audiences.
  
  
• To act with transparency, clarity and accuracy in the professional relationships, in the corporate governance practices and in the communication with all involved audiences.
  
  
• To act ensuring people management practices that respect the diversity and strengthen motivation, satisfaction and commitment.
  
  
• To act in compliance with the laws in force.
  
  
• To act in the strengthening and improvement of the communities where it acts directly and in the society in general.
  
  

SABESP, when undertaking the commitment of consolidating its corporate social responsibility practice, promotes a social responsibility model that counts on all employees as protagonists in its construction and which purposes are:

• To align and potentialize the existing projects and promote the arising of new actions so that they are internal and external references of the Company’s social responsibility practice, by using the Ethic and Behavior Code as parameter.
  
  
• To promote the co-responsibility attitude of the several relationship audiences of the Company, through its social responsibility movement.
  
  
• To consolidate the Company’s leadership as reference of the environmental sustainability.
  
  
• To capitalize the Company’s worldwide leadership in the sanitation area, having influence on public policies.
  
  

In order to incorporate corporate sustainability and social responsibility issues in the Company’s everyday activities and in its relationship with target audiences, the year 2005 was the scenario of countless social projects, involving players of the whole SABESP universe.